An Ever Evolving Space
Customer Success is evolving—and so is your role within this dynamic environment. As Customer Success professionals adapt to new challenges and opportunities, staying ahead requires more than just keeping up. It involves engaging with a collaborative network of fellow CS leaders, exchanging proven strategies, and igniting fresh ideas through our customer success guild.
Together, we transform change into innovation and drive the future of Customer Success while fostering professional growth.
Key Conversations
There’s no single formula for Customer Success within our collaborative network. Together, we explore ideas and define what’s next—questions like:
How do you balance retention, expansion, and adoption without burning out?
Should CSMs be responsible for upselling, or is that strictly an Account Executive’s role?
What’s the most effective way to demonstrate ROI to customers—and to your leadership team?
How can you scale personalized engagement across hundreds of accounts?
As part of our customer success guild, we focus on these challenges to foster professional growth.
Trusted Collaboration
The Customer Success Guild (CSG) serves as both a ‘safe space’ and a vibrant collaborative network for professional growth. In this environment, you can ask the difficult questions, and collaboration is free from workplace restrictions and the fear of bad optics.